Support

Frequently asked questions

• What is Clip CEO?

  Clip CEO is a personal library for the short videos you save. Share any TikTok, Instagram Reel, or YouTube Short and Clip CEO composes it into a readable page, then files it into your library so you can actually come back to it.

• Which apps and videos work?

  TikTok, Instagram Reels, and YouTube Shorts are all supported. The video needs to be public, private or login-gated posts won’t compose. Most clips work best when they’re under a few minutes.

• What does a composed page actually look like?

  It depends on the clip. A recipe becomes ingredients and steps. A sales tactic becomes key points and a structured breakdown. A workout becomes an exercise list with reps. A travel tip becomes a place with context. No templates, each page is shaped to what the clip actually is.

• How do credits work?

  Credits are based on video length, roughly 1 credit per 15 seconds. New users get 50 free credits on first launch, which is enough for about 12 one-minute clips or 25 thirty-second clips. You can see your balance any time from the credits screen in the app.

• What happens when I run out of credits?

  You keep full access to every page you’ve already composed, reading, searching, and exporting all still work. To compose new clips you can upgrade to Clip CEO Pro (500 credits/month for $9.99) or buy a one-time credit pack.

• How do I manage my subscription or get a refund?

  Subscriptions are handled entirely by Apple. You can cancel or manage yours any time in Settings → Apple ID → Subscriptions on your iPhone. For refund requests, visit reportaproblem.apple.com and pick the Clip CEO purchase. Apple handles refunds directly, and we aren’t able to issue them on their behalf.

• Do I have an account?

  Not in the traditional sense. Clip CEO doesn’t ask you to sign up with an email or password, the app creates an anonymous, device-based identifier to keep track of your library, your credits, and any purchases you make. That identifier is the only “account” we have for you, which also means there’s nothing to log into or log out of.

• How do I delete my account or my data?

  Because there’s no traditional account to tear down, the thing we can actually remove is the data tied to your anonymous device identifier, the clips you’ve submitted, the composed pages, and purchase records where we’re legally allowed to delete them. Send a request at clipceo.com/delete-account and we’ll process it within 30 days.

• Can I export my pages?

  Yes. Every page has four share options: a public link on clip.ceo, copy-the-link, copy the full page as text, or export as a Markdown file. Pages drop straight into Obsidian, Notion, Apple Notes, or any note-taking app you use.

• What languages does Clip CEO support?

  The app UI is English at launch, but the processing pipeline handles most major languages. It auto-detects the clip’s source language, and you can set your preferred output language in Settings → Processing.

• A clip didn’t work. What do I do?

  Three things cause most failures: the video is from a private or login-gated account, it was deleted after you copied the link, or it’s regionally restricted. Try a fresh, public link first. If it still fails, tap the thumbs-down on the page and we’ll read every bit of feedback that comes in, or email us at support@clipceo.com.

• Are you open to collaboration?

  Yes. If you’re a creator, publisher, or builder and you think there’s a fit, whether that’s content, integrations, or just a conversation about what we’re building, reach out at hello@clipceo.com. We read every email and we love talking to people working in the knowledge / short-form space.